You’re out in the field on a drilling job and your reliable rig starts to have some problems. Time is of the essence and your client is relying on you to get the job done on time. If you’ve purchased your rig from SIMCO, you can breathe easy knowing that unmatched customer service is just a phone call away.
- “LIVE” ACCESS & ATTENTION: Nothing is worse than calling a customer service number and having to listen to an automated computer voice telling you to press 1 for this or press 3 for that. When you’re out in the field on a job, you need help now. With SIMCO Drilling Equipment, you will get a live person on the phone during normal working hours, every time. Melody is the cheerful, knowledgeable, live voice on the other end of the line. She will listen to your rig issues and help determine the next step to get your rig working again quickly. If you need to call after hours, it will take a little phone service navigation first, but you can still get through to a live person in service or sales.
- PROVEN LONGEVITY AND QUALITY: SIMCO quality is outstanding, which allows our rigs to continue working well after others drill rigs would give out. In many cases, we have customers still using their SIMCO drill rig manufactured as far back as 1977! Even with such longevity, our customer service department has you covered. SIMCO has records on every piece of equipment we’ve ever built. If you are having trouble with an older SIMCO rig, rest assured that our service department will have the information needed to troubleshoot any issues and to help figure out what’s wrong and how to fix it so you can stay in the field.
- YOUR EXTRA TEAM MEMBER: Think of the SIMCO customer service department as your “extra team in the field.” When you have a schedule to keep, it’s important to be able to keep your rig working in the field. That’s why SIMCO has a team ready to answer your questions and offer you solutions while you’re still on the job. From our outstanding customer service reps to our engineers and service technicians, SIMCO will work as team consultants for you. An added benefit of our customer service is having records on every rig we ever built, so our engineers can look at the schematics and troubleshoot with you from the field. If we don’t have the part you need, we can manufacture it right on site to keep your business moving forward.
When you’re making an important purchase for your business, you need peace of mind that you aren’t going to be thrown out in the field to fend for yourself. Our customer service team is here for you, from purchase to training to maintenance to troubleshooting and repair. Buying SIMCO drill equipment gives you much more than just the equipment, you get a full support team always at your side.
Call our knowledgeable and friendly customer service department at 800-338-9925 or contact us online today to see how SIMCO can grow your return on investment today.